Resilience Medicine Clinics
Official Website: resiliencemedicineclinics.com
Effective Date: April 11, 2025
At Resilience Medicine Clinics, we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, store, and protect your personal data when you visit our website or engage with our services.
1. Data Controller
Resilience Medicine Clinics is the data controller responsible for your personal information collected through our website, resiliencemedicineclinics.com. For questions about this policy, you may contact us at [email protected].
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number (if provided via forms or email).
- Health Information: When booking consultations or filling out medical forms (collected securely and with explicit consent).
- Website Usage Data: IP address, browser type, operating system, referral source, pages visited, and time spent on our site.
- Marketing Data: Your preferences for receiving communications from us and third parties.
3. How We Collect Personal Data
We collect data through the following methods:
- Direct interactions (e.g., completing contact forms, subscribing to newsletters, or booking appointments).
- Automated technologies (e.g., cookies, analytics).
- Third parties (e.g., analytics providers like Google Analytics or payment processors).
4. Why We Collect Personal Data
We collect and use your data for the following purposes:
- To provide our health-related services and respond to inquiries.
- To personalize your experience and deliver relevant content.
- To send newsletters, updates, and promotional offers (only with your consent).
- To comply with legal obligations and regulatory requirements.
- To improve the functionality and security of our website.
5. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Consent: For marketing, newsletters, and non-essential cookies.
- Contractual necessity: To fulfill a service you’ve requested or purchased.
- Legal obligation: When required by law.
- Legitimate interest: To improve our services and website functionality, provided your rights are not overridden.
6. How We Store and Protect Your Data
We implement appropriate technical and organizational measures to ensure the security of your personal data, including:
- SSL encryption for website traffic
- Secure cloud-based storage systems
- Limited access to sensitive data by authorized personnel only
7. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share data with:
- Service providers (e.g., IT support, email marketing tools)
- Medical professionals working under strict confidentiality
- Legal and regulatory authorities when required
All third parties are GDPR-compliant and are bound by data protection agreements.
8. International Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or reliance on countries with adequate protection levels.
9. Data Retention
We retain personal data only as long as necessary:
- For medical or service records: Up to 7 years, as required by law.
- For marketing purposes: Until you withdraw your consent or unsubscribe.
- For analytics: Typically no longer than 26 months.
10. Your GDPR Rights
You have the following rights under GDPR:
- Right to access: Request a copy of the data we hold about you.
- Right to rectification: Correct any inaccuracies in your data.
- Right to erasure: Request deletion of your data under certain conditions.
- Right to restrict processing: Limit how we use your data.
- Right to data portability: Transfer your data to another controller.
- Right to object: Opt out of data processing based on legitimate interests or direct marketing.
- Right to withdraw consent: At any time, for processing based on consent.
To exercise any of these rights, please email [email protected].
11. Cookies
Our website uses cookies to enhance user experience and analyze website traffic. You will be presented with an option to accept or reject non-essential cookies. For full details, refer to our Cookie Policy.
12. Third-Party Links
Our site may contain links to external websites. We are not responsible for their privacy policies or practices. Please review their policies independently.
13. Changes to This Privacy Policy
We may update this privacy policy occasionally. Any changes will be posted on this page, and where appropriate, notified to you by email.
Last updated: April 11, 2025
If you have questions or concerns about how your data is handled, please contact us at [email protected].